Brillo Box Jewelry wants you to be completely satisfied with your purchase. Eligible items may be returned/exchanged subject to the conditions outlined below.

Return & Exchanges:

All sales are final, no refunds. Upgrade exchanges are eligible for equal to or higher priced items.

Warranty Policy:

All gold jewelry comes with a 30 day warranty against manufacturing defects. Warranty does not cover damage due to wear and tear, missing stones, accidental damage, or improper care.

Custom & Personalized Jewelry:

A 50% deposit is required before work begins on any custom order. The remaining 50% balance is due upon completion and must be paid in full before the item is delivered or shipped.
Once work on a custom order has begun, the initial deposit is non-refundable.

Design Approval:

Customers are responsible for reviewing and approving all applicable details before production, including design, spelling, sizing, measurements, metal selection, stone selection, engraving, and other customization details.

Once a design has been approved and production has begun, requested changes may result in additional charges and extended production time. Certain changes may not be possible once production has started.

Production Time:

Any completion or delivery dates provided for custom jewelry are estimates. Production times may vary depending on the complexity of the piece, material or stone availability, and other circumstances related to production.

Final Payment:

The remaining balance must be paid in full before Brillo Box Jewelry releases, delivers, or ships the finished piece

Unclaimed Orders:

Customers will be notified when their order is complete. Any remaining balance must be paid in full before pickup, delivery, or shipping. Orders left unpaid or unclaimed may be subject to applicable storage fees. Brillo Box Jewelry reserves all rights and remedies available under applicable law